PAYMENT

We take all forms of online payment.

 

SHIPPING

We are a small independent online shop. Orders are processed within 3-5 business days of when the order was made. This does not include weekends, and holidays. A processing status means your order has not yet been shipped. Once your package ships we will send you a notification email. Deliveries varies on customer's location.

Domestic shipping are shipped via USPS Priority Mail from Los Angeles, California.

The customer is responsible for all local custom fees.

If you would like to choose a different shipping carrier please contact us at contact@annelouise.com and we will do our best to accommodate your request.

After packages leave our studio and are in the care of shipping services we have no way to track it other than through the tracking number we have provided for you. We see exactly what you see on the tracking page and are not responsible for any damage, lost or stolen items that occur during shipping.

 

RETURNS

Notice that all orders are final. No returns. No exchanges.

Please be sure to pay special attention to measurements (in inches) and information written.

Please make sure that you have the correct address upon check-out or on your PayPal account. We are not responsible for the wrong address written upon your online/PayPal check out.

Our Vintage items: Due to the nature of vintage, there may be some flaws on the item, although none that detract from the overall look and functionality. As with all pre-loved treasures, items are sold as-is; please take this into account when making your final purchase. If you have any questions regarding an item please email us at contact@annelouise.com or fill out the contact form.

Please note that there may be a slight color variation between the actual product and the photos shown as color varies between different devices and monitors.

 

CANCELLATION

There is a 10 minute grace period for item(s) that are accidentally ordered.

 

PRIVACY

Anne Louise respects your right to privacy. We do not share or sell your information to any third parties or outside organizations. Any and all information submitted during your purchase is used solely for the purpose of processing your order. Personal information will be managed confidentially and securely. No credit card information is retained by us. If you have opted in for our newsletter we may email you on occasion with regards to first dibs on new products and special promotions